Frequently Asked Questions
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I currently cannot offer refunds or returns as a small one-person business. But, in the rare case that your item arrives damaged, please contact me so I can sort this out for you. I want you to be happy with your purchase.
Email: claraglowstudio@gmail.com
Instagram: @claraglowstudio
Facebook: Clara Glow Studio
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I stock some of my jewellery in a shop named ‘Darlings Boutique’ located in Fisher Gate Point in Nottingham. I also regularly trade at a range of markets and pop-ups around the Midlands. Keep an eye on my social media to see where I am selling next!
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I recommend not exposing your jewellery to water for long periods of time by removing it before swimming or showering. Do not expose your jewellery to high temperatures or strong chemicals. For 925 sterling silver, use a polishing cloth every once in a while to keep the shine. Contact me if you want more information or advice.
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Yes, I’m open to commissions and custom designs. Contact me to discuss this further.
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I use Royal Mail Tracked 24. Delivery usually takes 2-3 business days. The charge is £3.80 and is applied at checkout.
I do not currently ship internationally.
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Email: claraglowstudio@gmail.com
Instagram: @claraglowstudio
Facebook: Clara Glow Studio
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